Returns & Exchanges
Heritage Guitars offers a 30-day return window for all apparel and accessories to ensure you are completely satisfied with your purchase. Items must be in their original, unwashed condition with all tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the pre-paid shipping label provided at the end of the return process and secure it to your package.
Ship the Package
Drop off your return at any authorized carrier location, ensuring all original packaging is included to prevent damage during transit.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing